Looking for a home SPIN® bike on a budget?... click here now.... limited stock

Refunds and Returns Policy

Refund Policy

-----

Returns 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items and sports clothing

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
Book with obvious signs of use 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 14 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@athleticum.co.uk.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@athleticum.co.uk and send your item to: ATHLETICUM 141 Bowhill Way Harlow GB CM20 1FJ.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to:

Morelli Enterprises Ltd t/a ATHLETICUM, Storage King Oxford, Bobby Fryer Close, Garsington Rd, Cowley, Oxford OX4 6ZN, United Kingdom. Please use your Order Reference and Surname on the reference of the package shipping.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Renewed Products
Renewed Products are covered by the renewed products policy. Please see Terms of Service page.

Renewed Items are like-new or ex-demo products with a 30 day guarantee and comes with a 6 month parts-only consumer warranty from date of purchase. Our renewed products have been professionally inspected and tested to work and look like new by 3rd party qualified and performance-managed suppliers. The inspection and testing process typically includes a full diagnostic test, replacement of any defective parts, and a thorough cleaning process if required. Most renewed products are unused return items or sales show items.

Athleticum (trading as Morelli Enterprises Ltd Company No. 08034556)

-----